Due to the size and weight of furniture items, we use a variety of shipping carriers in order to ensure the most expeditious delivery at the most affordable rates. Depending upon your location we may use UPS, FedEx or another carrier – either local or national.
If you have a shipping preference, please let us know. Otherwise we will elect the safest, fastest and best-priced shipping option based upon the size of your item(s) and your geographic location.
Delivery takes approximately 5 to 15 days after your custom piece is completed and shipped, depending on the size of the piece and your location. When we finalize your order, we will contact you with an estimated shipping date. When your custom furniture is nearing completion, we will contact you to schedule a date and time for delivery.
Once your order leaves the woodshop, we will e-mail you the tracking number so you can track your shipment online or via telephone. Transit times are estimated to the best of our ability, but cannot be guaranteed. Our company will endeavor to do everything to ensure a prompt and safe delivery. However, we cannot be held responsible in the event that your items arrive later than the estimated date due to geographic location, weather, or the shipping company’s delays. If you have tracked your package and found any discrepancies, please contact us immediately.
Deliveries are normally scheduled Monday through Friday during normal business hours. Special delivery arrangements may include evening, weekend, expedited or delayed delivery. Please contact our office prior to your order shipping to review any of the above requests. You can also note special delivery requirements in the comments sections during the checkout process and we will contact you to review your requests. Depending on the request, additional fees may apply and you will be contacted for approval.
If your order shipped with a freight carrier, you will be contacted for an appointment by the freight carrier or delivery agent ahead of time so that you can plan your schedule accordingly. Please understand that should you miss a pre-scheduled delivery, a re-delivery fee may apply. If your order shipped with a parcel carrier (Fedex, UPS, etc), please contact them ahead of time to make any special arrangements.
Upon delivery, be sure to inspect the packages for damage before the driver leaves and verify the number of boxes delivered with the delivery receipt. Once you sign for the boxes, you are indicating you accept the furniture, so be sure to note all damages on the receipt. If you do not note any damages on the delivery receipt, you are accepting the furniture “as is” and will be fully responsible for any replacements (including freight) or repair costs if the damages are transit related.
Keep in mind that the packaging is there for the item’s protection: a damaged container does not necessarily mean the furniture inside is damaged. As such, we ask that you accept ALL boxes and note the damages on the delivery receipt, being as detailed and descriptive as possible. Upon opening the boxes, if any damage is discovered please keep the shipping carton and any inner packaging
Important Notes:
(1.) Once you have been issued a tracking number, the order is shipped and can no longer be cancelled or modified.
(2.) A processing fee may apply for any change of address requests after an order has shipped.It is the customers’ responsibility to ensure the furniture will fit through hallways and doorways.For remote deliveries or unusual geographical locations, orders may need to be adjusted to include extra delivery fees. No additional fees will be charged without notifying the customer and obtaining prior approval.
(3.) All freight deliveries require that an adult be present to inspect and sign for the shipment. Under no circumstances can the items be left outside of the house or apartment unattended.
These policies are for the protection of our customers and their merchandise. Please call us if you need to make alternate arrangements. We are happy to work with our valued customers to provide the best delivery experience possible.
