Frequently Asked Questions

Can I see Möbel Link furniture in a showroom?

We love it when our customers stop by our woodworking shop in the Russell Industrial Center in the heart of Detroit, and see our craftspeople at work. There you can view a variety of pieces of furniture in varying stages of completion – and be amazed by our unique process that enables us to create an entire piece of furniture from a single sheet of plywood.

However, for scheduling and occupational safety reasons, visits to our woodworking shop are by appointment only. Please call (313)972-1010 at least 2 days in advance, if you would like to schedule an appointment to visit our woodworking shop and studio.

Visit various pieces of our furniture collection at TRA Art Group located in the Michigan Design Center in Troy, MI. Some of our furniture can also be seen and purchased at Mobili Now Modern Furniture in Birmingham, MI.

What is your guarantee?

If you are not completely satisfied with any piece of custom ordered furniture for any reason at all, please notify us within 2 weeks of purchase, and we will happily address any concerns and correct any problems to your complete satisfaction. In the highly unlikely event that our furniture should fail at any time during the lifetime of the original owner, because of workmanship or material, we will either repair or replace it at our expense.

Will I be charged sales tax?

If your furniture is shipped to or picked up in Michigan we are required to charge the applicable sales tax of 6%. Furniture shipped to all other states will be shipped tax-free. International shipments may be subject to taxes and tariffs. Please contact us with your country of delivery, to inquire about International taxes and tariffs.

What shipping methods are offered?

(1.) Nationwide Shipping-

Due to the size and weight of furniture items, we use a variety of shipping carriers in order to ensure you the most expeditious delivery at the most affordable rates. Depending upon your location we may use UPS, FedEx or another carrier – either local or national.

If you have a shipping preference, please let us know. Otherwise we will elect the safest, fastest and best-priced shipping option based upon the size of your item(s) and your geographic location. For more details, click here to see our shipping policies.

(2.) Local Delivery-

If you are local to the Detroit Metropolitan area, or located in Southeastern Michigan, we can arrange for local delivery. In this case we hire professional local delivery service to deliver your custom furniture. Local delivery usually this costs $75 – $150 depending upon your location (in some instances it can be more for our extended delivery area).

 We occasionally can personally deliver as far as Toledo, Ohio and Windsor, Ontario depending upon our delivery schedule.

(3.) Local Pickup- 

If you would like to pick up your custom made furniture, you can schedule an appointment and visit our woodworking in the Russell Industrial Center at: studio at  1604 Clay Street  #137 Detroit, MI 48211. (Click for Map and Directions).

(4.) International Shipping-

Please contact us with your country of delivery to discuss shipping methods and rates, as well as to secure the necessary customs documentation, and tax and tariff forms.

When will my furniture be delivered?

While we pride ourselves on our rapid turn-around time, each piece of furniture is custom made, so we do not have “in stock” pieces. Our meticulous commitment to detail and craftsmanship requires that we take a minimum of 10 to 14 days in order to craft, finish, seal and completely dry your custom piece of furniture.

Delivery takes an additional 5 to 15 days depending on the size of the piece and your location. When we finalize your order, we will contact you with an estimated shipping date. When your custom furniture is nearing completion, we will contact you to schedule a date and time for delivery.

What if my furniture is damaged during shipping?

Möbel Link takes every precaution to carefully package your custom made furniture for shipping, in our custom crafted wood shipping containers. However, even with the best protection, we understand that a product can on rare occasion be damaged in transit. If your product arrives damaged, please make a note on the driver’s paperwork of the exact damage – and notify the shipping carrier immediately. Then give us a call and we will make arrangements to file an insurance claim with the shipper and expedite the shipment of a replacement item, when necessary, as soon as possible.   If your damage is deemed a minor repair (scratches, small nicks, etc.) that can easily be touched up, and you are in the Detroit Metropolitan area, we may be able to perform a repair at your home or office at no additional charge.

What if I need my custom furniture repaired?

Our Möbel Link line of furniture is extraordinarily durable – however accidents sometimes happen. If your Möbel Link furniture is ever accidentally damaged by weather, moisture, pets, smoke, misuse or other accident, please contact us for a free estimate of our charges to repair your furniture.